Knowspams Support & FAQ

Question 1

How do I get started with Knowspams?

Accepted Answer

Getting started is easy! Request a free demo through our website, and our team will walk you through the platform. Once you're ready, we'll help you onboard your employees and launch your first phishing simulation within 24 hours.

Question 2

What is AwareIQ™ and how is it calculated?

Accepted Answer

AwareIQ™ is our proprietary security awareness scoring system. It's calculated based on multiple factors including phishing simulation performance, training completion rates, reporting behavior, and quiz scores.

Question 3

Which compliance frameworks does Knowspams support?

Accepted Answer

Knowspams generates audit-ready reports aligned with the DPDP Act, CERT-IN guidelines, and ISO 27001.

Question 4

Is Knowspams compliant with Indian data protection laws?

Accepted Answer

Yes, we comply with the Digital Personal Data Protection Act (DPDP), IT Act 2000, and CERT-IN guidelines. We also support GDPR compliance for organizations with European employees.

Question 5

Do you offer a free trial?

Accepted Answer

Yes! We offer a free pilot program where you can test the platform with a subset of your employees. This includes a baseline phishing assessment and access to our training library.

How can we help?

Email Support

Live Chat

Frequently Asked Questions

Resources

Documentation

Video Tutorials

API Reference

Still have questions?